Frequently Asked Question (2024)

Why giftmall?

giftmall has a large selection of gift certificates and allows you to give emotions, making gifts special. Your order will be promptly processed and delivered on time, both to you and to the person you want to give a gift to. Among the wide variety of amounts, places and services, you will definitely find something that fits your budget.

What does a gift card look like?

A gift certificate may look The gift card is in electronic form, i.e. as soon as the order is placed, it will be sent immediately to the indicated e-mail address.

Gift cards of which brands are available at giftmall?

giftmall gives you the opportunity to choose gift cards from a huge range of products and services from the best retailers in the country. By clicking ‘Show more’ in the catalogue, you will see the full list of companies. New brands will constantly be added. Keep up to date!

How to use a gift card?

The rules for the use of gift cards may vary depending on the brand chosen. Detailed information can always be found on the brand's website, on the Gift Cards page.

Where can I see the full terms and conditions of use of gift cards?

In our catalogue, on the brand page, go to the "How to Use" and "Terms and Conditions" sections. It contains all the relevant information.

Can I use my certificate both in the online store and in a physical store?

The terms and conditions for using the certificate will vary depending on the brand you choose. Please read the detailed information on the certificate page of the selected brand.

What is a giftmall card?

The giftmall card is a gift card that can be exchanged for any other brand gift card on our website in the Gift cards tab.

How to use the giftmall card?

Using the giftmall card is very simple, just follow a few steps:1) Go to our website and register with your phone number.2) Select the gift cards in our catalogue (under Gift Cards) that you would like to receive for the balance of your giftmall card and add them to your basket. 3) During the order process, fill in the ‘Your contact details’ and ‘Data for delivery of the e-card’ fields.4) In the ‘Payment’ section, enter the giftmall card code in the ‘Giftmall gift card's code’ field and click on the ‘Activate’ button. 5) Press the ‘Confirm’ button and the selected cards will be sent to your email address within a few minutes. In addition, you will be able to download them from your personal account. 6) Use the downloaded gift cards in the shops :)

How can I use my giftmall card balance if I have already activated it?

In order to use the credits you have added to your balance, you need to:1) Select the certificate of the desired brand in the ‘Certificates’ section.2) Select the type, amount and number of certificates and click the ‘Add to cart’ button.3) Go to the cart and click the ‘Checkout’ button.During the checkout process, you must fill in the ‘Contact details’ and ‘Certificate delivery details’ sections. In the ‘Payment’ section, you need to skip the ‘Giftmall certificate code’ field and simply confirm your order by clicking the appropriate button.

Can I exchange a giftmall card for several gift cards of different brands?

Yes, the giftmall card can be exchanged for several gift cards of different brands presented on our website.

Can several multi-cards be used at the same time?

Yes, of course, giftmall cards are cumulative. When placing an order, you need to enter the codes separated by commas.

Is it possible to exchange a giftmall card for a giftmall card?

No, the giftmall card cannot be exchanged for a giftmall card.

Can I pay with my giftmall card at the checkout in the store?

No, the giftmall card is not a means of payment. You must first exchange it for a gift card of the desired store and use it to pay in the store or online.

If my order exceeds the value of the giftmall card, can I pay the difference?

Yes, of course. You can pay the difference when placing an order in the ‘Payment’ block.

I have a gift card with an amount of X PLN, and the available amounts of the brand certificate I have chosen are only y, z...? What should I do in this case?

You can choose several cards of different denominations so that the amount of your order corresponds to the value of your giftmall card. Also, please read the information on whether these certificates are cumulative in the terms and conditions of use of the certificate itself, as the information may differ depending on the network you have chosen.

How to register on the website?

If you are registering from a computer on our website, then on the main page you need to click the ‘Register/Login’ button in the upper right corner, or you can register directly when placing an order. If you are using your phone, then you need to click the button in the upper right corner on the home page and you will be taken to the menu where you will have the ‘Login’ button.

Do I have to register?

Yes. By creating an account, you will speed up future purchases, gain access to personalised features on our website and have access to your purchase history. If you activate your giftmall card, you will need to register to link your balance to your account. This is necessary for secure use. This way, only you can use the balance. You can register on our website using your telephone number.

Can I register using a phone number from another country?

You can register from the phone number of any country on the list.

How long is my login code valid for?

The code is valid until you request the new code again.

I did not receive the code in the SMS. What should I do?

As a rule, messages are sent within 2-3 minutes. Occasionally there may be disruptions in delivery due to the large number of users and the waiting time may be extended to 5 minutes.

How to purchase gift certificate?

To purchase a gift certificate, select the brand you like on the site. Select the type of certificate, the denomination and quantity. Always read the rules for using this certificate. Add it to your shopping cart and place your order successfully :)

How you can order electronic certificates at one time?

The number of e-cards that can be ordered during one order is unlimited.

Can I buy an electronic certificate if I am outside of Poland?

Yes, but remember that the e-card can only be redeemed within Poland.

Whose data should I specify when placing an order if I am sending a certificate as a gift to another person?

When placing an order in the ‘Your contact details’ block, you specify your details, and in the ‘Certificate delivery details’ block, you can specify your details and receive the certificate, and then send it yourself to the person to whom you want to make a gift, or immediately give the details to this person.

How do I pay for a gift card?

You can conveniently make payment by Visa/Mastercard through our system.

Can I pay cash for my order on giftmall.pl?

Unfortunately, no. Payment is only possible by payment card.

How can I check the status of my order?

You can view and track the status of your order in your personal account in the ‘My purchases’ section.

Can I use the gift card in another country?

If you have bought a gift card on a Polish website, you can only use it in Poland.

Are the gift cards are personalised?

No, the gift cards are not personalised and are valid for the bearer, so you can give them to whomever you want.

Can I exchange my gift card for cash?

Under the terms and conditions of use, the gift certificate cannot be exchanged for cash.

I want to place an order, I have done everything according to the instructions, I click the ‘Checkout’ button, and a white screen appears. What should I do?

Please check your network connection or try placing your order using a different browser. You can also try placing your order on another device or through our mobile app.

Can I see what the electronic certificate will look like when the recipient receives it?

Thus, when placing an order, in the ‘Certificate delivery details’ block, you will see an example of a message with a gift certificate that is sent to the recipient.

What are the ways to deliver a gift card?

Gift cards are sent by email only.

Can I schedule a future delivery date?

Sure. Please select a delivery date when placing your order.

What should be done to ensure that electronic certificate was delivered to my recipient?

You must enter the correct email address :)

Can I pick up the gift card in person?

All gift cards available on giftmall.pl come in electronic form and are sent by email.

Can I cancel my order?

Cancellation of the order is not possible. Before payment, please ensure that your order has been placed correctly and that the recipient's e-mail address is correct.

Can I make a refund?

Unfortunately we are unable to process returns. Please ensure that all details are correct before making a purchase.

If the recipient has not received the gift card in the mail, can it be sent again?

Yes, we can resend the gift card to your email address. To do so, please contact customer support.

If the recipient has lost the smart card printout or it has been stolen, can it be sent again?

Yes, we can only resend the e-card to the email address provided in the order.

What if a brand's gift card is not accepted in-store/online?

First of all, contact the administrator or the main cashier in the store. Ask the employees to contact their network support, call the hotline to check the certificate information, or do it yourself. If the hotline confirms that the certificate is active, insist on using the certificate at the checkout. If the administration is unable to help you solve the problem, please fill out the form on our website in the ‘Contacts’ section or send an e-mail.

What if the purchase amount is more than the amount of the gift card?

If the rules of the selected company allow the use of more than one form of payment, the recipient will be able to pay the difference.

Can I increase the amount of my gift certificate?

Unfortunately, certificates cannot be replenished. You receive a certificate with a specific accrued amount to be used.

What should I do if I accidentally deleted the gift card email?

No problem, we can send the gift card again.

Can I pass the gift card on to another person?

Of course, you can always pass the gift card on to another person.

What are the working hours of your customer support department?

The customer service department works from Monday to Friday from 8:00 to 17:00.