What if a dealership refuses to fix a recall?

NHTSA is the federal agency responsible for car safety and recalls. If you encounter problems with a recall and your dealership or manufacturer cannot help, you can always file a complaint with NHTSA .

How do you know if a dealer is trustworthy?

Word of mouth goes a long way. If you've heard bad things about a dealer, especially from more than one person, then that dealer probably isn't so great. If the dealer has great reviews on their site and a good reputation with the community , then odds are you can trust them.

What is the top rated dealer award?

The CarGurus Top-Rated Dealer Awards recognize the dealers who go above and beyond to provide exceptional customer service . The awards are based on hundreds of thousands of reviews from car shoppers across the US and are given annually to a select group of dealers with the highest average dealer ratings on CarGurus.

Is Echo Park Cicero closed?

The Cicero and Cortland dealerships became part of the EchoPark Automotive network, part of Sonic Automotive. They are both now closed . EchoPark Automotive specialized in pre-owned vehicles that are no more than four years old.

How long do dealerships honor recalls?

Safety, Compliance, and Emissions Recalls do not expire . Affected vehicles remain eligible until the repair is completed. Other types of vehicle programs, called Customer Satisfaction Programs, typically have expiration dates and/or mileage limitations.

Vehicle manufacturers issue a recall on certain models if they have safety-related issues. An existing salvage or flood title and an expired recall date are some things that can void your vehicle's recall. Fuel system leaks, exhaust system issues, and electrical malfunctions can trigger a recall.

What not to tell a dealership?

Eliminating the following statements when you buy a car can help you negotiate a better deal. 'I love this car! ' ... 'I've got to have a monthly payment of $350. ' ... 'My lease is up next week. ' ... 'I want $10,000 for my trade-in, and I won't take a penny less. ' ... 'I've been looking all over for this color. ' Feb 14, 2021

How do you know if a dealer is scamming you?

Auto Sales Fraud A salesperson asks you what monthly car payment amount you are seeking. A salesperson says you can qualify for a car that appears beyond your budget. A salesperson tells you the dealership will not honor the offer if you walk away. More items...

What can I do if a dealership basically scammed me?

You can contact the Better Business Bureau, your state's Consumer Protection Office, or even the Attorney General's office .

Can you return a car because of a recall?

If you do not want to replace the car, the manufacturer will give you a refund for the full purchase price . If the remedy is a free repair to fix or replace the defective car part, you generally do not have the right to return it or request a refund for your purchase.

Do dealerships make money on recall work?

yes. It functions similar to a warranty repair. The manufacturer provides the parts, and pays the dealer a predetermined rate for labor . This rate is generally substantially lower than “customer pay” work, which can lead to delays in doing this work, particularly among less scrupulous dealers.

What happens if my car can't be fixed?

If your car can't be repaired or the cost of repairing it is more than its value then it will be deemed a total loss . When this happens, you will be compensated based on the value of your car, allowing you to get back on the road as quickly as possible.

What happens if you ignore a car recall?

If you were properly notified of a recall and chose to ignore it, the automaker may argue you should not be compensated based on your own negligence .

DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

Filter Reviews by Keyword

customer service buying experience sales person make appointment communication test drive used vehicle purchase process

By Type

Showing 580 reviews

February 22, 2024

SALES VISIT - NEW

Easy-peasy! All I had to do was show up and sign the papers! Great experience!! All I had to do was show up and sign the papers! Great experience!! More

by Trhluvslife

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Nick, Sean Weaver, Prem Lawrence

Report | Print

Apr 13, 2024 -

Mercedes-Benz of Chandler responded

We appreciate your high rating and positive remarks about your experience at Mercedes-Benz of Chandler. Your feedback is welcomed.

Helpful 0

February 21, 2024

SALES VISIT - USED

Best car buying experience I’ve ever had! If you need a new Mercedes or a used car or truck go see Mercedes of chandler. Everyone was terrific! The process was simple, no haggling no pressure If you need a new Mercedes or a used car or truck go see Mercedes of chandler. Everyone was terrific! The process was simple, no haggling no pressure just information and help along the way! I had Andrew as my sales professional he was kind, helpful and responsive through the whole process, and Ali was my finance manager he was also informative, kind and understanding. And the general manager James was very involved in making sure I got the best deal and that the process was smooth. Overall 10/10 experience More

by perrykrysta6

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Andrew, James, Ali, Sean Weaver, Prem Lawrence

Report | Print

Apr 13, 2024 -

Mercedes-Benz of Chandler responded

We appreciate your endorsem*nt of our service at Mercedes-Benz of Chandler. Both our sales and finance teams strive for the smoothest process possible. Your recognition offers a great reward to their efforts.

Helpful 0

February 01, 2024

SERVICE VISIT

Kyle Wickwire continues to deliver excellent customer service! I have been working with Kyle for a while on my 2017 MB C300 AMG and it's been nothing short of amazing! He's always been professional, acce service! I have been working with Kyle for a while on my 2017 MB C300 AMG and it's been nothing short of amazing! He's always been professional, accessible and kind! I will continue to use MB of Chandler and highly recommend this dealership over any other ones in the Valley. More

by jiwon19

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Employees Worked With

Kyle Wickwire

Report | Print

Apr 13, 2024 -

Mercedes-Benz of Chandler responded

We appreciate your glowing review about our team at Mercedes-Benz of Chandler. It's great to hear your positive experiences with the services on the 2017 MB C300 AMG. Your strong recommendation means a lot to us, thanks again!

Helpful 0

January 27, 2024

SALES VISIT - USED

Best car buying experience ever. I’ve purchased many vehicles over the last 40 years. This dealership was by far the best. Very polite and I didn’t have to spend the whole afternoon I’ve purchased many vehicles over the last 40 years. This dealership was by far the best. Very polite and I didn’t have to spend the whole afternoon there. I will buy my next car from them as well. They were great before I got there, great customer service while I was there and great follow up after I was gone! More

by davem5703

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Sean Weaver, Prem Lawrence

Report | Print

Apr 13, 2024 -

Mercedes-Benz of Chandler responded

We’re glad to hear your car-buying journey with Mercedes-Benz of Chandler was time-efficient and polite. Looking forward to providing the same great service for your next purchase, thanks for the high rating.

Helpful 0

December 24, 2023

SALES VISIT - NEW

We started off slow, but soon everyone understood each other. Everyone was very helpful and worked to get to where we needed to be for a sell. other. Everyone was very helpful and worked to get to where we needed to be for a sell. More

by Jdmoore3627

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Sean Weaver

Report | Print

Dec 24, 2023 -

Mercedes-Benz of Chandler responded

We sincerely appreciate your feedback. It's rewarding to hear our team at Mercedes-Benz of Chandler was helpful in assisting with your needs. Thank you for choosing us.

Helpful 0

December 23, 2023

SALES VISIT - NEW

Sean was very helpful and went above and beyond to make sure it was stressful free through the whole buying process. Thank you again Sean! sure it was stressful free through the whole buying process. Thank you again Sean! More

by Casinobi

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Sean Weaver, Prem Lawrence

Report | Print

Apr 12, 2024 -

Mercedes-Benz of Chandler responded

We appreciate your feedback on Sean's helpfulness during the car buying process at Mercedes-Benz of Chandler. We sincerely value your recommendation and high rating. Thank you.

Helpful 0

December 10, 2023

SALES VISIT - NEW

Manager and his staff very good to us and treat us like family and did a good job. family and did a good job. More

by Samschawla

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Sean Weaver, Prem Lawrence

Report | Print

Dec 11, 2023 -

Mercedes-Benz of Chandler responded

Your positive feedback about the team at Mercedes-Benz of Chandler is much appreciated. We're glad to hear that your experience was as good as can be expected. Here's wishing you many smooth miles ahead.

Helpful 0

November 14, 2023

SALES VISIT - NEW

Andrew went above and beyond helping us find the perfect vehicle! We appreciate all of his help and useful information about our new car. vehicle! We appreciate all of his help and useful information about our new car. More

by Sharyllr

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Employees Worked With

Andrew and Ali, Sean Weaver, Prem Lawrence

Report | Print

Nov 16, 2023 -

Mercedes-Benz of Chandler responded

Hello, thank you for sharing that our knowledgeable and helpful Sales Team here at Mercedes-Benz of Chandler went above and beyond to ensure you left with the perfect vehicle. If there's anything we can do to assist you further please don't hesitate to reach out directly, we are always happy to help you.

Helpful 0

November 11, 2023

SALES VISIT - USED

andrew and todd were amazing with helping me through the buying process amazing dealership glad i found them! buying process amazing dealership glad i found them! More

by soner

Recommend Dealer

Yes

Employees Worked With

andrew chaidez

Report | Print

Nov 12, 2023 -

Mercedes-Benz of Chandler responded

Hello, thanks for sharing this five-star review with us. We're glad to learn that our amazing Sales Team helped you through your buying process at Mercedes-Benz of Chandler. Please let us know if there’s anything else that we can do for you in the future.

Helpful 0

November 02, 2023

SALES VISIT - NEW

Great personal service, Isaac understood what vehicle we were in the market for and was able to offer one at the right price were in the market for and was able to offer one at the right price More

by JG

Sales Price Transparency

Purchase Time

Recommend Dealer

Yes

Employees Worked With

Isaac Weaver, Ali Arikat

Report | Print

Nov 03, 2023 -

Mercedes-Benz of Chandler responded

Hello, we are pleased to see that our Sales Team was understanding, and provided a great experience during your visit. Thank you for leaving us this kind feedback and 5 stars. Your business is valued, and we hope to see you at Mercedes-Benz of Chandler again in the future.

Helpful 0

DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

Showing 580 reviews

FAQs

What if a dealership refuses to fix a recall? ›

Do dealerships make money on recall work? ›

References